FAQs – Frequently Asked Questions
Here are our customers’ most commonly asked questions – we hope you find what you’re looking for here – if not, please call us on 07957 323918 or email us at email@example.com
What are Harry’s cake pops made from?
Pops are hand-made from chocolate sponge, chocolate buttercream (made with Belgium chocolate – yum) and chocolate candy coating. We also hand-make 99% of our pop toppers using sugar paste and edible paint.
How big are Harry’s cake pops?
Each design begins life as a 25gm ball of the cake and buttercream mix. Once coated in chocolate, some pops are then topped with sugar paste flowers and other toppers so may appear larger than others. Our round pops measure approximately 4.5cm in diameter once coated.
I can’t see the cake pops that I had in mind.
We have a bespoke design service, please call or email to discuss your pop ideas and we will endeavour to bring them to life! Please allow a few extra days for bespoke orders.
Is there a minimum order?
Yes, the minimum order is seven. For orders of 30 or more pops, please contact us to discuss your requirements.
Can I order over the phone?
We would be happy to discuss any queries you have regarding an order. However, orders for less than 30 pops need to be placed and paid for through our online ordering system.
How will I know you have received my order?
Once you have placed your order, you will receive a confirmation email detailing when your order will be completed and an estimated dispatch date.
I need some pops at short notice, can you help?
Please contact us if you require pops at short notice as we should be able to help you out!
Can I order my pops in advance?
Yes, no problem, please make sure you let us know your desired delivery date when you place your order.
How much do your pops cost?
Our classic cake pops start at £2 and prices range up to £3-£3.50 for our exclusive, luxury bespoke pops.
If you need your cake pops to arrive by a specific date e.g. for an event, we would recommend choosing Special Delivery when you check out. There is also an option to choose Royal Mail First Class, however, this service does not guarantee a delivery date. Please choose this if you are in no particular hurry to receive your cake pop 🙂
What are your delivery charges?
First Class postage and packaging rates for up to 30 cake pops are as follows:
7-14 £5.80 | 15-30 £11.60
Special Delivery Postage and packaging rates for up to 30 cake pops are as follows:
7-14 £9.50 | 15-30 £13.30
PLEASE NOTE: First Class post does not guarantee delivery by a certain date. Please choose the Special Delivery option if you need your cake pops to arrive by a specific date.
Can I collect my cake pops in person?
You are welcome to collect your pops from Harry’s. We are based in Haslemere in Surrey. You will find a map on our contact page and there is an option to collect at the checkout.
How long will my pops keep once I’ve received them?
We advise all our customers to keep their pops in the fridge, where they’ll keep happily for two weeks. You can also freeze most of our range for a month (please contact us if you have any freezing queries). All pops will keep at average room temperature for up to five days.
I am concerned about allergies, do your pops contain nuts?
Most of our pops do not contain nuts, however, they are present within our bakery kitchen. Please make us aware of any nut, gluten or dairy allergies when you place your order. Pops can be made with gluten-free flour on request.
How will my pops be protected during delivery?
Each pop is individually wrapped in a clear, food safe cellophane bag and secured with a twist tie before being packed with plenty of bubble wrap. Once they are snug inside their bubble wrap, they are boxed and marked fragile before they are sent out to you.
How can you ensure my bespoke cake pops are what I wanted?
During our bespoke service, you will receive photos of prototypes to ensure we are creating exactly what you want and we will not make your order until you are 100% happy with what we have created.
What is your customer guarantee?
At Harry’s Pop Bakery we value all our customers and guarantee to use only the finest ingredients in everything we make. All our pops are made by hand with enthusiasm and care and we are passionate about being number one in quality and customer service. We value all feedback, positive and negative so we can continue to produce the most delicious and beautiful cake pops. If you are unsatisfied with your order in any way we will do our best to make things right for circumstances within our control.
What should I do if my pops arrive damaged?
Very occasionally, a pop might have an accident during the delivery process. Once your pops leave Harry’s, they are in the hands of Royal Mail but please let us know immediately if you are unsatisfied with any aspect of your order and whenever possible, we will do our best to resolve any issues.